ElEmEntal homE thEatEr

REACTIVE SERVICE & SUPPORT 

• Quick, reactive remote troubleshooting for basic systems

• Peace of mind for your system

• 24/7 text / email / chat support

• Customized client app that allows for client to control Premier system (compatible equipment required)

PROACTIVE SERVICE & SUPPORT

• Quick, proactive remote maintenance for more advanced systems

• Peace of mind for your system

• Fast, Discreet remote troubleshooting service

• Priority on-site service (Monday – Friday)

• 24/7 phone / text / email / chat support 

• Customized client app that allows for client to control Premier system (compatible equipment required)

• Remote configuration & software / firmware security updates (compatible equipment required)

• Exclusive Premier Enhanced labor rate 

ADVANCED PROACTIVE

SERVICE & SUPPORT

• Quick, proactive maintenance for complex systems with multiple equipment locations

• Peace of mind for your system

• Auto repair / self-healing function (compatible equipment required)

• NEXT day on-site service* (Monday – Friday)

• 24/7 phone / text / email / chat support

• Customized client app that allows for client to control Premier system (compatible equipment required)

• Facilitate communications with manufacturers and vendors on behalf of the client***

• Proactive remote software / firmware updates

• Remote configuration & software / firmware security updates (compatible equipment required)

• Personalized technology consulting services

• IoT application and integration support

• Annual Technology Review

• Exclusive Premier Ultimate labor rate